A Plus Family Healthcare Releases Statement Regarding Procedures and Practices

A Plus Family Healthcare has released the following statement regarding their care and procedures for COVID-19 virus precautions. 

To Our Patients and Community,

A Plus Family HealthCare is taking every step to ensure the safety and well-being of our patients, staff, and community. At this time, we ask that you call ahead to make appointments. We will not be accepting any walk-in patients beginning Wednesday, March 17th until the emergent status of the state has been lifted. We are taking these precautionary measures in hopes that we can screen for COVID-19 symptoms before other patients and staff are exposed.

We are taking measures to take care of healthy patients in ways that allow them to be seen by our providers without always having to come into our office. We have set up telehealth services and will utilize them to keep you safe. These services are HIPAA compliant and will allow you to see a nurse practitioner from the comfort of your own home. Call us for a Telehealth Appointment and directions on how to sign in Healow Application for your visit. For technical assistance, please call us at 270-975-4050. (Note: Unfortunately, some insurances do not pay for this service)

Please contact our office upon arrival to the facility so that we may start the intake process. Please do not enter our office if you have a known exposure to COVID-19 or Coronavirus. If you have been exposed to COVID-19, please give us a call and we will provide further instructions. You will be asked specific questions about your symptoms, travel, and recent human interactions.

We also ask that you limit any visitors with you to one family member. Only the patient and one family member will be allowed into the clinical portion of our facility. We encourage all other family members to stay at home or in the car. We understand that single parent families may be an exception but ask that if there is any way possible to leave children at home with a trusted guardian. Please let us know before your arrival if this severely burdens you.

Our staff will be wearing personal protective equipment such as masks, gloves, and gowns. Please do not let this alarm you. We sincerely care about you and our staff and want to keep everyone well. Please be understanding as you may be asked to wear a face mask if you have a cough.

We will be cleaning thoroughly, as we always do, in between patients with hospital grade agents. We understand that with our patient population this could cause asthma or COPD symptoms. Please let us know if at any time you start to feel uncomfortable.
Thank you to our community for trusting us and being patient with us while we navigate this situation with you.

​--The Providers and Staff at A Plus