Clerk's Office Frustrated As Statewide System Causes Major Problems At County Office

**UPDATE: JANUARY 3, 2018, 12:20PM--The Clerk's Office has informed us that systems are back up and running. The state has reverted back to the old system.

County Clerk Office staff members (courtesy StudioDD).

​Edmonson County Clerk Kevin Alexander announced that the sweeping, statewide changes implemented by Department of Transportation’s KAVIS Point-of-Sale collections for county clerk’s offices throughout the state have not performed well, and no timetable has been given to clerks as to when operations will be back up and running.
 
“I know it's very frustrating for customers, and it’s equally frustrating to us as an office.  The State had told us they expected everything to perform just fine, and it’s certainly not done that.”
 
“We’re hopeful things will work as they are supposed to as soon as possible, but at this point, we simply don't know when they'll have it up and performing.  I know offices throughout the state are dealing with the same issue.”
 
Alexander asked citizens to call to make sure the system is working before traveling to the office as no electronic transactions can take place until problems are corrected at the state level.
 
“With the weather being cold like it is, I would ask the public to call before getting out to make sure the system is up” Alexander said. "We apologize to the public for any inconvenience, but we're at the mercy of the state's system."
 
You can reach the Edmonson County Clerk’s Office at 270-597-2624.

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