Local Pharmacist Addresses Letters Sent To Customers About Discontinuation of Service

Kasey Alford, PharmD, of Alford's Pharmacy and Drive-Thru.

Darren Doyle, story:
​Local pharmacist and business owner, Kasey Alford, is reaching out to the public regarding a series of letters that were mailed to customers by certain insurance companies that make the representation that Alford's Pharmacy & Drive-Thru may not be able to fill their prescriptions in the near future.  

"We understand our customers’ concerns about being able to use our pharmacy and have contacted the source of the letters related to the affected plans to work with them to resolve any issues,” said Alford. He noted that many customers are unhappy after receiving these letters.

“There's a large amount of paperwork with these giant insurance companies that must be kept up-to-date. We learned of the letters from our customers and not the insurance companies.  We are working to clear up any issues and are very concerned by the confusion caused to many in our patient base." 

Alford says he wants to assure everyone that Alford’s Pharmacy and Drive-Thru fully expects all "the paperwork" to be completed soon and that the pharmacy will continue to serve, support, and care for customers.

Alford said that the pharmacy looks forward to continuing to work with patients and their insurance carriers.                                            
"If anyone that received a letter from their insurance plan has any further questions, don't hesitate to call us at 597-1044 or drop by for a visit.  Thanks to everyone for their patience and support."