Windstream President of KY Operations Follows Up On Customer Problems

Darren Doyle, Editor:
As a result of a Letter to the Editor published by the Edmonson Voice on January 8, 2018 we were contacted by Mr. Phillip McAbee, President of Kentucky Operations for Windstream, who said he wanted to personally address the issues that local Windstream customers had faced. 

We published his email and challenged him to act. Since that time, we've been contacted by several customers that reached out to him personally and said that he seemed to be following up on several issues. One particular customer said his internet speed was increased almost immediately as a result of his complaint.

Mr. McAbee left a public comment on our article that addressed his effort to assist Windstream customers and we've published that comment on the original story as well as below.

​I'd like to take a minute to thank everyone who has personally emailed me with their concerns, and examples of issues related to their phone/internet services. I have collected the names, along with specific account information needed to investigate the issues. In several cases we've already been able to address and resolve some of the issues. 

I'm posting this message as a commitment to each person who reached out to me that I am reviewing your concerns. It's not a quick process to pull all this information together. I want to thank everyone in advance for their patience with me as I continue to work through the list. Everyone will receive a response.

I appreciate the candid feedback, examples & concerns related to Windstream's service. I will continue to follow up with those who were kind enough to give me the opportunity search for resolutions. 

Sincerely; 

Phillip McAbee
President KY Operations
Windstream Communications.

This may not be a catch-all solution to the problems that most Edmonson County Windstream customers have faced, and are facing today; however, it's a start, and a positive start at that. This is the first public action taken by Windstream of which this network has been made aware in nearly four years.

When people settle for the status quo, nothing changes; yet when people aren't afraid to stand, put a name and face to their problems, those problems have much more of a chance to be solved. 

Is this the answer for all county Windstream customers? We certainly can't say for sure, but again, it's a start. If you are still experiencing any type of problems with Windstream, whether it be speed, reliability, price, equipment, or anything else, you are STILL encouraged to contact Mr. McAbee directly at his email address:  phillip.mcabee@windstream.com, or give him a call (direct line) at  859.357.6060. 

Have you been in contact with Mr. McAbee? If so, we'd like to hear from you. Send us your thoughts to [email protected].