Darren Doyle, Editor:
As a result of a Letter to the Editor published by the Edmonson Voice on January 8, 2018 we were contacted by Mr. Phillip McAbee, President of Kentucky Operations for Windstream, who said he wanted to personally address the issues that local Windstream customers had faced.
We published his email and challenged him to act. Since that time, we've been contacted by several customers that reached out to him personally and said that he seemed to be following up on several issues. One particular customer said his internet speed was increased almost immediately as a result of his complaint.
Mr. McAbee left a public comment on our article that addressed his effort to assist Windstream customers and we've published that comment on the original story as well as below.
I'd like to take a minute to thank everyone who has personally emailed me with their concerns, and examples of issues related to their phone/internet services. I have collected the names, along with specific account information needed to investigate the issues. In several cases we've already been able to address and resolve some of the issues.
This may not be a catch-all solution to the problems that most Edmonson County Windstream customers have faced, and are facing today; however, it's a start, and a positive start at that. This is the first public action taken by Windstream of which this network has been made aware in nearly four years.
When people settle for the status quo, nothing changes; yet when people aren't afraid to stand, put a name and face to their problems, those problems have much more of a chance to be solved.
Is this the answer for all county Windstream customers? We certainly can't say for sure, but again, it's a start. If you are still experiencing any type of problems with Windstream, whether it be speed, reliability, price, equipment, or anything else, you are STILL encouraged to contact Mr. McAbee directly at his email address: firstname.lastname@example.org, or give him a call (direct line) at 859.357.6060.
Have you been in contact with Mr. McAbee? If so, we'd like to hear from you. Send us your thoughts to email@example.com.
1/18/2018 10:11:36 am
If someone's internet was speeded up immediately upon contacting him, why was it so slow to start with. Why don't they just fix everybody else's the way this person's was fixed. Why do I have to email him? Just fix it for everybody. I am done waiting on Windstream to come fix stuff. I have a life other than Windstream it took me almost 4 months and an FCC complaint to get 2.5 mbps. They obviously know there are issues. Just fix it without making people jump thru hoops!!
1/18/2018 11:40:36 am
I am at 1.5mbps. That’s pretty crap. I sent 2 emails to Mr. McAbee and got a very brief response. Have not heard from him or anyone since. Getting ready to dish out my $80/monthly payment. So thankful for the credit on my bill for time that I have not had service, which prompted my initial complaint. NOT! Oh well, I was expecting something different? Windstream should be gathering all complaint emails and sending out weekly updates. I am, however, thankful that there is/was a start and a huge can was opened to where they hear us now. I will keep standing and me a name and a voice until I/we all get good, reliable and affordable service.
1/18/2018 06:49:12 pm
I also Live in Rocky Hill, Ky I pay for 50 Megs of service I get from 12-30megs of what I pay for everytime I call Customer servive they beat around the bush I can be watching a streaming movie & it keeps Freezing up & rebuffering till I quit watching usually with in 10 mins it has happened 3-5 times then just freeze I Lived in Louisville & Shepherdsville & my service was only 10 megs & never had these Problems! this is a Very Poor Service & we need to contact someone who will fix our service or give back Our money for the Last 2-5 years, I have never had this Problem through a Cable Company!!!
1/19/2018 05:20:44 pm
I myself contacted Mr. McAbee about the issues and the problems we have had with our Internet at our home. I sent the email around 9:30 at night and the next morning I had a response from Mr. McAbee. He was very caring about the issue we were having. He did a test on our line himself and recognized we had problems with our line. A tech was at our home a few days later in the morning to resolve the problem. The tech was absolutely wonderful! He was kind and courteous. Within 20 minutes he checked and replaced the box on the outside of our home because it was in pretty rough shape. He replaced our router box because it was outdated and was only producing speeds half of what we were supposed to be getting. He stayed to make sure that all of our issues were addressed and we were thoroughly satisfied. We were very pleased with the tech and the outcome on this one! Mr. McAbee made good on his word and made sure we were completely satisfied.
1/20/2018 10:18:28 pm
Forget Wind stream and get Bluegrass and Hughes net. You may pay a little more but worth not dealing with Windstream. Hughes net internet is great and Bluegrass reaches all over Edmonson County. I love both services.
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