I am a residence of Edmonson County in Smiths Grove on Crump Road. I have been having a very hard time with our Internet and my surrounding neighbors as well.
I have a Military daughter in the Navy and I use internet for her calls and FaceTime. I also work part time from home and need reliable internet, but having contact with my Navy daughter who is currently stateside is extremely important.
Each time a call is placed to Windstream, we are constantly told that our routers are outdated and we have old copper-fed wiring, which makes for spotty service. Here’s the best part, we pay the same amount as the people in the town of Smiths Grove near Main street that have Windstream, and they don’t have any problems with their lines.
I have the same technician come out to my home multiple times and am told repeatedly that my router needs replacing or it's a switch box failure. If our neighbors are experiencing the same thing, why would my router need to be replaced 3 times in 1 year when it’s the copper fed wiring, and I’m charged each time for these routers.
I have heard that Edmonson County Windstream’s contract was up 12-31-17 and would like to know if we are slated for a new company to take over our rural Internet/Phone service. Us customers on Crump Road have had enough of Windstream’s excuses and would like something to be done, either change carriers or update the lines. In the month of December, I alone have had 5 drops of service lasting for 3-4 days at a time without internet or phone, and Windstream will not credit my days of not having service and telling me a tech can’t be out for 2-3 days later, yet I’m still required to make my $80 monthly payment.
Windstream is stealing my money and not fixing any problems. I am not the only customer that calls and complains.
Not sure who to take my complaints to as Windstream does nothing with complaints or it’s customers.
Crump Road, Rocky Hill, KY