Darren Doyle, Editor:
The Edmonson Voice published a Letter to the Editor on Monday, January 8, 2018 from Kelly Witt, a resident of Crump Road in Rocky Hill. It resulted in dozens of our readers commenting on the article itself as well as our social media pages. The letter basically called out Windstream for their poor service and products with no end in sight as county residents are forced to pay the same rates as other areas.
In the past, we here at the Voice have spoken against Windstream publicly for their lack of concern for the services they provide in our county and Windstream has never made a single attempt to rectify any of our concerns, and to our knowledge, the same holds true for other residents, minus a few temporary fixes here and there.
Someone named Phillip McAbee, who listed his title as Windstream President of KY Operations, left a comment on the published letter and said he wanted to find solutions to these problems and left his email address. Below is a copy of the email our editor sent him yesterday, to challenge him to make good on his word.
We received a reply from Mr. McAbee early this morning. Below is his response.
Good morning. I really want to help and is why I've been reaching out, I've had several individuals send me their information yesterday. I'm excited to get the chance to try to find a resolution to their specific issue.
Mr. McAbee also left us two telephone numbers and we plan on following up with him about this situation.
We are urging ALL EDMONSON COUNTY WINDSTREAM CUSTOMERS EXPERIENCING ISSUES to contact him at the email address he provided to us, firstname.lastname@example.org, and share your concerns with him directly.
Edmonson County is about to find out exactly what is important to Windstream. Let's hope it's the people of Edmonson County.
*As is the case with all published articles on EdmonsonVoice.com, comments without a first and last name and an email address are not published. All comments are subject for review and must adhere to the Edmonson Voice commenting policy which is posted on this site.